Privacy policy

Last updated: November 27, 2024

At Merchnest™ (referred to as the "Site," "we," "us," or "our"), your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services or visit our website, merchnest.shop, and merchnest.io (collectively, the "Services"). Whether you are a customer, website visitor, or someone interacting with us, this policy outlines your rights and our practices under applicable laws, including GDPR and other international standards.

We are a company registered in Switzerland, and our operations and practices align with Swiss data protection laws, including adherence to the Swiss Federal Act on Data Protection (FADP) and its related ordinances.

Please read this Privacy Policy carefully. By using our Services, you agree to its terms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operational requirements, or legal obligations. Updates will be posted on the Site with an updated "Last updated" date. Significant changes will be communicated to you through email or prominent notices on the Site where required by law.

What Personal Information We Collect

The type of personal information we collect depends on your interaction with our Site and Services. “Personal information” refers to any information that identifies, relates to, describes, or can be associated with you.

Information You Provide Directly

You may provide the following information when interacting with our Services:

  • Contact Information: Name, email address, mailing address, and phone number.
  • Account Details: Username, password, security questions, and preferences.
  • Order Information: Billing and shipping details, payment confirmation, and purchase history.
  • Customer Support: Details from inquiries or communications with us.

Providing this information is voluntary, but failure to do so may limit access to some features or services.

Information We Collect Automatically

We collect certain information automatically through your use of the Site:

  • Usage Data: Device type, browser type, IP address, operating system, time spent on the Site, and pages visited.
  • Cookies, Pixels and similar Tracking Technologies: See our Cookies section below for details.

Information from Third Parties

We may obtain information from:

  • Vendors and Service Providers: Including Shopify, payment processors, and shipping partners.
  • Marketing and Advertising Platforms: Data to better tailor advertisements or analyze our audience.

Any information received from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Information

We use your personal information for the following purposes:

  1. Providing Products and Services:
    • Process orders, facilitate shipping, manage accounts, and handle returns or exchanges.
    • Enable features such as password resets, account recovery, and product recommendations.
  2. Marketing and Personalization:
    • Send you promotional materials and offers.
    • Provide tailored experiences, including showing relevant ads based on your preferences.
    • Use aggregated data for analytics and business improvements.
    • If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, according to Art. 6 (1) (f) GDPR
  3. Security and Fraud Prevention:
    • Protect accounts, investigate suspicious activity, and prevent fraudulent transactions.
    • We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe.
    • We highly recommend that you do not share your username, password, or other access details with anyone else.
    • If you believe your account has been compromised, please contact us immediately
    • If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, according to Art. 6 (1) (f) GDPR.
  4. Customer Support and Communication:
    • Respond to inquiries, provide updates about your orders, and handle complaints.
  5. Legal Compliance:
    • Fulfill legal obligations, enforce our Terms of Service, or protect our rights.

Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to enhance your experience and optimize our Site:

  • Functional Cookies: Essential for site performance.
  • Analytics Cookies: To understand user behavior and improve services.
  • Advertising Cookies: For personalized marketing and ad targeting.

For detailed information on the cookies used by Shopify, visit Shopify’s Cookie Policy. You can adjust your browser settings to block or manage cookies, but doing so may affect site functionality.

Our Site recognizes Global Privacy Control (GPC) signals, allowing you to opt out of data sharing and targeted advertising. Learn more at Global Privacy Control.

How We Share Your Information

We may share your information in the following circumstances:

  • With Service Providers: With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With Marketing Partners: For advertising campaigns or promotional activities.
  • For Legal or Business Reasons:
    • To comply with legal obligations, respond to court orders, or enforce our rights.
    • As part of a merger, acquisition, or other business transfer.

We do not sell sensitive personal information, and we ensure third parties process your data only as necessary and per applicable laws.

User-Generated Content

Any content (e.g., reviews) you submit to public areas of the Site will be accessible by others. We are not responsible for the misuse or security of publicly shared data.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from them. If you believe a child has provided us with their data, contact us for deletion.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Data Retention

We implement industry-standard measures to secure your data, but no system is entirely immune to breaches. We recommend safeguarding your credentials and notifying us immediately if you suspect unauthorized access.

We retain your data as long as necessary to fulfill the purposes outlined in this Privacy Policy or comply with legal obligations.

Your Rights

Depending on your location, you may have the following rights under GDPR or other privacy laws:

  • Access: Request a copy of your data.
  • Correction: Request rectification of inaccurate information.
  • Deletion: Request erasure of your data.
  • Portability: Request transfer of your data to a third party.
  • Opt-out of Sales/Sharing: Direct us not to sell/share your data for targeted advertising.
  • Restriction: Limit how we process your data.
  • Withdraw Consent: Revoke previously granted permissions.

To exercise these rights, email info@merchnest.io. We will verify your identity and respond promptly.

International Data Transfers

As a Switzerland-based company, please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

 

Contact Us

For questions, complaints, or to exercise your rights, contact us at:

Email: info@merchnest.io

We are the data controller for personal information collected under this Privacy Policy.

 

Knight Global Merchandising (Merchnest™)
Greifenseestrasse 9,
8050 Zurich, Switzerland

This Privacy Policy reflects our commitment to transparency and compliance with global data protection standards. For additional information, reach out to us anytime.